Legal Notice

USAGE OF THE PRODUCTS

 

The products shall solely be used to connect a mast base to a sailboard. Any other usage shall be prohibited.

 

Correct conditions for the usage of the products:

  1. The products must be in their sound conditions without noticeable performance degradations.

  2. For compact model used on slotted mast track, the north pin of the joint must be able to rotate freely in the mast base to which it connects.

  3. The joint or its base plate shall be sufficiently tightened to the mast track on a sailboard.

 

Warning (for compact model used on slotted mast track): Restraints from the mast base to the free rotation of the north pin about its longitudinal axis can cause a high torque in the joint which may undermine its attachment to a sailboard; Applying a sufficient tightening torque to the joint when it is attached to a sailboard can effectively prevent this from happening. The amount of the tightening torque required depends on the surface conditions around the mast track on a sailboard which the users of the products shall determine themselves.

 

WARRANTY POLICY – LIMITED WARRANTY

 

DYTAN Ltd warrants that the products will be free from defects in materials and workmanship for a period of one (1) year from the date of receipt by a retail customer. This warranty is solely for the benefit of the original retail purchaser and cannot be transferred.

 

Any repair or replacement of any product under this Limited Warranty is not available for ordinary wear and tear, including scratches, or for any damage caused by misuse, abuse, unauthorized modification or repairs, accident, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care; incorrect setup, use in commercial, rental or teaching environments; use in reef break waves, shorebreak waves or off the water; any cut, blow or impact with a hard object or any other irresponsible use.

 

The foregoing limited warranty is in lieu of and excludes all other warranties of quality and performance, whether written, oral or implied and all other warranties, including any implied warranties of merchantability or fitness for a particular purpose, are hereby disclaimed. In no event shall DYTAN Ltd be liable for special, indirect, incidental, consequential, statutory or exemplary damages, whether in contract, tort, negligence, strict liability or otherwise including, without limitation, loss to property other than this product, loss of use of said product, or other property or other economic losses. DYTAN Ltd shall not be liable for contribution or indemnification, whatever the cause.

 

Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular customers. DYTAN Ltd’s obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in this Limited Warranty. This Limited Warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another.

 

: Flashings, mould marks, coarse boundary lines of the flexible section, rough bottom surface and small dents (if any) on it, and rough surfaces of the rubber pad are not deemed as defects as they do not impair the performances and the safety of the products. If the north pin is fitted by the user, the failure of the top interface bolt of the joint and the consequential damages will not be covered by this Limited Warranty.

 

To make a Limited Warranty claim, proof of purchase from DYTAN Ltd and return of the products in question to DYTAN Ltd are required. Customer must call for a Return Authorization Number before returning the product under this Limited Warranty. All authorized returns must be sent to DYTAN Ltd within fourteen (14) days of the defect becoming apparent freight prepaid. Return shipment for a repair or a replacement will be paid by DYTAN Ltd.

 

If you have any questions about this Limited Warranty or procedures for making claims thereunder, please contact DYTAN Ltd.

 

PRICE AND PAYMENT TERMS

  1. The price displayed is in UK sterling and includes VAT which is applied at the current rate at the time of the order being placed.

  2. Payment for goods constitutes acceptance of our terms and conditions for Price and Payment, Delivery, Return and Refund. We accept most major credit and debit cards and other payment method available on our online store. If your payment is refused we will email you to either offer an alternative method of payment or to inform you of the cancellation of your order.

  3. Goods remain the property of DYTAN Ltd until payment is received in full. Title to goods that you have ordered on our online store will pass to you on receipt of the goods, provided that full payment has been received.

  4. The email sent to you on receipt of your order does not constitute our acceptance of your order. The dispatch of goods confirms our acceptance of your order and signifies the creation of the contract between us. We reserve the right not to accept your order and should this decision be made we will inform you by email. You also have the right to cancel your order before dispatch. If you ask to cancel your order once it has been dispatched it will be treated as a return (see ‘Return and Refund’).

  5. If we become aware of an error in pricing or description before your goods are dispatched, we will use your contact details to give you the option to confirm or cancel your order. If we do not receive your confirmation within 30 days we will treat the order as cancelled.

  6. The supply of goods is subject to availability, if for any reason we are unable to supply ordered goods we will inform you by email and may offer a substitute of equal or higher value. If no appropriate substitute is available or if you choose not to accept the alternative product we will refund the amount within 30 days.

  7. We strongly recommend that you print a copy of your order acknowledgement email and these terms and conditions.

 

DELIVERY

  1. All delivery times quoted are an estimate. DYTAN Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.

  2. Acceptance of delivery of goods constitutes acceptance of our terms and conditions for Price and Payment, Delivery, Return and Refund.

  3. You must inspect goods on delivery. Any damages to packaging and/or goods must be notified on receipt and signed for DAMAGED.

  4. On receipt of goods or from the first attempted delivery, they become your responsibility and as such any loss or damage to the goods shall be at your own risk.

  5. If you do not accept delivery of the goods within 14 days of the first attempted delivery, we will treat this as cancellation of the contract and process the goods as a return (see ‘Return and Refund’).

 

RETURN AND REFUND

  1. DYTAN Ltd offers a fourteen (14) day money back policy.

  2. Customer must call for a Return Authorization Number within seven (7) days of receipt with proof of purchase from DYTAN Ltd.

  3. The goods must then be returned to DYTAN Ltd using a signed delivery service freight prepaid in their original packaging and in good saleable condition within fourteen (14) days of receipt.
  4. DYTAN Ltd reserves the right to charge a handling fee on returned goods.

  5. Payment for the returned goods will be refunded within thirty (30) days of the goods being received by DYTAN Ltd less any handling charges.

 

DISPUTE RESOLUTION 

  1. Alternative Dispute Resolution: The Retail Ombudsman, 33 Floor Euston Towers, 286 Euston Road, London NW1 3DP; Tel: 0845 680 3648; Email: enquires@theretailombudsman.org.uk; Website: www.theretailombudsman.org.uk

  2. Online Dispute Resolution: Website: http://ec.europa.eu/consumers/odr/

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© 2015 DYTAN Ltd, registered in England and Wales with registration No. 05253072